TERMS OF SERVICE
This agreement (“Agreement”) between Katya IT Solutions LLP, (“Katya IT Solutions LLP”) and Customer governs the provision of Katya It Solutions’s web hosting and related services (the “Services”). This Agreement is effective once Customer signs up for Services through the katyaweb.com website. By signing up, each customer agrees to comply with the terms of service listed below.
1. ACCOUNT ACTIVATION
We can take upto 24 Hrs for account activation for our shared and reseller web hosting plans. VPS servers are activated within 1 days in most cases however at times we may need up to 48 hours to activate the service. Dedicated servers are activated within 24 hours if we have the requested hardware in stock. If you require a custom setup we may need more time to deliver it from our vendor. Any account may take more time to be activated if it fails the initial verification. In that case, we will contact you with details and steps to complete the verification process.
You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 1-7 days before the renew date of the Services. Customized Hosting provides 7 days grace period after the renew date. If the invoice is not paid within the 7 days grace period Customized Hosting will temporary suspend services until the invoice is paid in full. Customized Hosting will terminate Services not paid in full 7 days after the Services have been suspended. If you want your account to be re-activated after it has been terminated for non-payment you will need to pay all renewal invoices since the suspension and a one time $40 reactivation fee. We will restore your data from backups but you will need to re-create manually any mysql usernames and privileges for each of your accounts. Such reactivation is only possible when we still keep a backup of your data on our backup servers. Invoices that have been paid more than once because of multiple PayPal subscriptions or 2checkout subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices.
3. CONTACT INFORMATION
Customer agrees to keep his contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspension, Services termination, new Services provisioned,offers and any other related information. Katya IT Solutions recommends using an external e-mail address so that the Customer can receive messages in case there are problems with the Services.
Customer is responsible for the content uploaded to his account. Customer is responsible for the actions of his customers using accounts within our servers and network. In case Katya IT Solutions’s terms of service are violated, Katya IT Solutions will suspend the account violating the terms and will notify the Customer via the e-mail on file. Katya IT Solutions will not be held responsible for any harm or damage caused by the use of our services. Customer agrees to use the Service in his own risk.
5. MONEY BACK GUARANTEE
You can request a refund if you place a cancellation request within 7 days of your first order. A refund cannot be requested for services ordered more than 3 days of your sign up date. The 3 day money back guarantee doesn’t cover VPS and dedicated servers, domain name registrations, SSL certificates, software licenses or custom software installs. Customer have to provide a valid reason to request Money Back. Violation of the terms of service will waive the refund policy.
6. CONTENT AND PROHIBITED ACTIONS
Customer agrees to use the Services for lawful purposes only. Customized Hosting prohibits the following content on our servers and network. Anything related to IRC Proxy Scripts, Anything related to torrents, Starting background processes on shared servers, Warez, hacking tools, exploits Porn web sites, Download oriented web sites, Sites promoting illegal activities, IP Scanners Hacker focused, crawling, sites Consumes unexped resources. Unused files Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. Customer agrees not to use our shared, reseller, VPS or dedicated servers hosting space as a storage for backups. If we find backups stored in your account they will be removed automatically. Customer is responsible to keep their accounts up to date and secure at all times. Directories must be chmod to 711 and configuration files with passwords must be chmod to 600. Scripts, plugins, modules need to be kept up to date at all times. A strong password must be used. Customer can not host image hosting, video streaming , audio stream sites.
Fair uses policy is applicable to all Unlimited hosting Packages. Any account, that consumes more than 10 GB of space or 50 GB of Bandwidth per month may be suspended or terminated.
8. COMMUNICATION WITH US
Katya IT Solutions communicates with their clients politely and with respect. The same is expected from our clients. If a customer is rude and insults anyone from our staff members then we will warn the customer to be polite and communicate with us properly. If he does it again after he has been warned, a fee of Rs. 5000 will be generated and all his services disabled until the fee is paid in full. Katya IT Solutions will not renew the services of a customer who has insulted our staff members after he has been warned via e-mail.
Katya IT Solutions keeps backup of all files and databases. Katya IT Solutions keeps daily and weekly backups for reseller R1,R2,R3,R4,R5,R6 plans and VPS servers. Customer agrees to use Katya IT Solutions’s backup service on his own risk. Katya IT Solutions doesn’t guarantee the existence of backups at all times and recommends the Customer to store their own backups at all times.
10. ACCOUNT MIGRATIONS
Katya IT Solutions do free transfers of accounts you want moved to our servers from providers which use cPanel. We do not guarantee the quality of such transfers and you must verify if your account was moved correctly before you change the nameservers. If something is wrong with the account after the move and it wasn’t moved correctly it is your responsibility to fix it. In 99% of the transfers there are no problems but we do not guarantee that. We do transfers just because of courtesy to our clients.
11. IP ADDRESS ALLOCATION
Katya IT Solutions requires justification in order to assign a dedicated IP to the Customer. Valid justification is SSL installation or installation of a service that requires to listen on a separate IP address.
12. ZERO TOLERANCE SPAM POLICY
We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. Katya IT Solutions offers a separate service if you need to send thousands of e-mails. Purchased mail lists, opt-in lists will be considered SPAM. Katya IT Solutions reserves the right to charge a clean up fee the Customer who sent unsolicited e-mail which caused the IP of our server to be blacklisted for sending SPAM.
13. RESOURCE USAGE
Any account on the server cannot use more than the expected CPU or memory resources. If you use too much system resources, you will be notified to take the necessary actions. If the usage is too high to keep the server unstable, we will suspend the overloading account so that it doesn’t affect the other clients on the server. Cutomer agrees not to use the shared hosting service to send bulk e-mail. Mailing lists are allowed and the customer can send e-mail messages as per our hourly mail limits however those messages cannot be sent 24/7. If you need to send more than 300 mails per month the shared hosting service will not be sufficient. A VPS or dedicated server will be required for that. We do not allow more than 100 concurrent connections. More than 1 GB database per account is alow not allowed, customer need to shift to dedicated server or VPS.
14. OVERSELLING FOR RESELLER ACCOUNTS
All reseller hosting accounts are activated with overselling disbled by default. We can enable overselling for reseller accounts on request however you will be limited to the number of cPanel accounts you can create. You can see the limits for each reseller account below. R1 – 25 Accounts R2 – 50 Accounts R3 – 125 Accounts R4 – 150 Accounts R5 – 225 Accounts R6 – 300 Accounts Other Reseller packages dose not support overselling. A ticket with technical support department is required to have overselling enabled for your account.
15. CUSTOMIZED PACKAGE
There is no guarantee that Katya IT Solutions will provode the same package. Its completly depends on the Katya IT Solutions’s management.
16. GOVERNING LAW AND FORUM FOR DISPUTES
You agree that any claim or dispute you may have against Katya IT Solutions LLP must be resolved by a court located in Chandannagar, Dist : Hooghly, State : West Bengal, Country : India. You agree to submit to the personal jurisdiction of the courts located within Chandannagar, Dist : Hooghly, State : West Bengal, Country : India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.
17. OFFER CLAIM
Offer claimed on the first year and interested for further renewal, can’t cancel the current service account and avail a new offer on the same domain within 3 months. However, the service can be ordered for the domain with the actual price within 3 months
18. INVOICE AND PAYMENT REMINDER
Katya IT Solution LLP reserved the right to send multiple (maximum upto 5 emails and 5 SMS) invoice payment reminders for new unpaid invoices or invoice created for renewal of the service to registered email or SMS.
19. DOMAIN REGISTRATION
Domain availability and registration completely depends on registry. We check with the registry for the domain availibility and after making the payment we send a second request to register the domain. If the domain registration failed for any reason, we process the refund within 24 hours of the transaction and the full amount will be credited to your account.
20. DOMAIN NAME CHANGE
The primacy domain name can’t be changed for any shared hosting (website hosting) plans.
21. CHANGES TO THE TERMS
Katya IT Solutions reserves the right to make changes to the terms at any time without notification. Customer agrees to visit the terms of service regularly for updates.